Your information.
CareWithJohn keeps privacy information clear and proportionate. This notice explains what happens when you contact us through the website or by phone, email or text.
Who is responsible?
CareWithJohn is responsible for the personal information it receives for enquiries and services. You can contact us at carewithjohn@gmail.com or 07990 596826.
What information may we receive?
Depending on how you contact us, this may include your name, phone number, email address, area, preferred days or times and information you choose to tell us about the support you are considering. If you become a client, additional information may be needed to arrange and safely provide the agreed support.
Why do we use it?
We use information to respond to enquiries, discuss whether CareWithJohn can help, arrange agreed services, communicate about those services and meet any applicable legal or record-keeping responsibilities.
Our lawful basis
For an enquiry, we may rely on legitimate interests or on taking steps at your request before entering an arrangement. If you become a client, the lawful basis can depend on the service and the reason the information is needed. Where sensitive information is involved, additional legal requirements may apply.
Who might information be shared with?
CareWithJohn does not sell personal information. Information may be shared where this is necessary to provide an agreed service, meet a legal requirement, protect someone's safety, or work appropriately with another organisation involved in support, where there is a lawful basis to do so.
How long is information kept?
Information is kept only for as long as it is needed for the purpose it was collected for, including any period needed to deal with an ongoing enquiry, provide a service, meet legal obligations or resolve a dispute. General enquiries that do not become services will normally be reviewed and securely deleted when they are no longer needed.
Your rights
Depending on the circumstances, you may have rights to access your personal information, ask for inaccurate information to be corrected, object to certain processing, ask for information to be deleted or restricted, and raise concerns about how your information is used.
To exercise a right or ask a privacy question, contact carewithjohn@gmail.com or 07990 596826.
Cookies and analytics
This version of the website does not use advertising cookies or third-party analytics. The enquiry form opens your own email application rather than storing the form submission on this website.
Complaints
If you have concerns about how your personal information is being handled, please contact CareWithJohn first so the issue can be looked at. You can also complain to the UK Information Commissioner's Office (ICO) through its official website.
Last reviewed: October 2026. This is general privacy information for the website and is not a substitute for tailored legal advice.